FAQ

General questions

What are the advantages of LookSize service over regular size charts?

accuracy of size determination - LookSize uses only official brand size charts;
the speed and convenience of determining the size – once the customer enters their measurements the widget will display the correct size of any product and any brand.

What type of clothes does LookSize determine the size for?

LookSize determines the size of any type of clothing and footwear.

What is the cost of using the LookSize service and what does it depend on?

The cost of using the LookSize service depends on the number of fittings, which in turn depends on the number of customers on your site. We have a FREE trial for 1 month. Our current rates can be found in the "Pricing" section.

Which sites can install the LookSize service?

The main requirements for the site are:

1.CMS with the ability to integrate third-party scripts;
2.separate product page;
3.clothing categories identifier;
4.brand identifier;
5.gender identifier.

What is required to install LookSize?

To install the LookSize service, you need to submit a request for cooperation on our website in the "Free trial" section.

Is it possible to install the LookSize widget without the assistance of a programmer?

YES, you can do it yourself following the instructions

Where can I find the instructions for the integration?

Basic instructions can be found here and more detailed in your profile under "Widget settings" once the account is created and approved.

Will the size of the garment (or shoes) be determined if the brand has not yet been added to the LookSize brand database?

No, it will not, however we are adding the size charts regularly and will try to add it right away.

What is "Fitting"?

A "Fitting" is an act of presenting the buyer with the determined size on the product page of your store based on the buyer's personal measurements.

What is "Desired Standard"?

А desired standard is the sizing standard in which the buyer prefers to view the size on the LookSize widget. For example, if a brand uses several size standards (8,10, 12 and S,M.L) they will be displayed in the preferred format. It only works if the brand offers multiple standards.

Why on menswear pages I can see the female avatar in the widget?

The widget displays the gender of the user and not the “gender” of the product. Once user lands on the product page of another gender the system will prompt to create another profile so the buyer can shop for multiple people.

Live Mode?

Live mode – regular mode of operation of the widget in which the widget is visible for all the users of the site.

What is a TEST MODE?

Test mode is the setting that allows you to see the widget on your site while it is invisible for your website visitors. It allows you to test it fully before launching in LIVE MODE.

Security questions and answers

How does the LookSize online fitting service affect the operation of the site?

The LookSize online fitting service does not have a harmful effect on the Customer's website.

Performance with Looksize

Performance without Looksize

Can the LookSize online fitting service affect the functionality of the website?

No, we do not have access to your CMS or database. So we can not cause any damage to your website.

Interruptions and unavailability of basic services provided by the company to its users.

If unforeseen circumstances on the part of the online service "LookSize" occur, it will lead to the disconnection of the LookSize service - THIS WILL NOT INFLUENCE THE WORK OF THE CUSTOMER'S WEBSITE IN ANY WAY!

The Size chart button will not be available to users.

What information does LookSize process and what does it use it for?

The LookSize online fitting service processes the following information:

Statistical information on the operation of the service on the Customer's website. The scope of statistical information is discussed with the Customer at the beginning of the cooperation.

All statistics of the online fitting service "LookSize" are available only to the "LookSize" team and representatives of the Customer's website. Information cannot be transferred to 3rd parties, regardless of the circumstances.

Disclosure of information about the customer's clients, sales, new products, unique developments.

We do not collect and disseminate information that is not directly related to the functional activities of the online fitting service "LookSize"!

Having access to confidential information

We do not have access to your internal database and can not obtain any confidential information.

Information misuse received from the "Customer" in during the cooperation period

Any information received from the Customer in during the cooperation period cannot be used by us for private purposes without the official permission of the Customer. Also, this information cannot be transferred to any third parties, regardless of the circumstances.

What changes can the LookSize team make to the Customer's website?

The LookSize team does not make any changes to the functional and visual appearance of the website. We make changes exclusively related to the display of the LookSize online fitting service, and these changes must be previously agreed with the Customer.

Using the Customer's website for your own purposes:

The online fitting service "LookSize" does not carry out any other activities other than providing online fitting services!

Virus attack on the entire company.

All elements used by the LookSize internally are carefully tested by cybersecurity specialists.

We would like to emphasize that the security of the Customer's website is an important aspect of cooperation with us. By agreeing to start cooperation (gaining access to the LookSize personal account), the "Customer" automatically agrees to the clauses of the "Public Agreement" posted on the LookSize website by this link. All the rights and obligations of the "PARTIES" described there.